Drive telecom growth and unlock new possibilities with AWS
AWS for Telecom eBook on driving growth and possibilities for telcos.
3 Telecom success in the digital-first era5 Drive growth initiatives 7 Use cases 9 AWS helps stimulate telco growth 10 Customer stories 12 AWS partners13 Accelerate your journey to the cloud with AWS
The global telecom industry has experienced stagnant growth in the last decade or so. Competition for both business and consumer subscribers, increasing network capital and operating costs, and network traffic demand have all added to this.
Telcos looking to increase revenue, reduce churn, optimize costs, and monetize investments are turning to the cloud to help streamline internal business processes, transform their networks and operations end-to-end, build innovative customer experiences, and forge new lines of business. Critical to that is the ability to manage infrastructure more efficiently with autonomous network management and intelligent operations as well as grow, attract, and retain subscribers with a hyper-personalized customer experience and innovative service offering.
Telcos are already accelerating cloud adoption and choosing the right infrastructure and services is critical to business success. Driven by digital-first consumers and the emergence of new technologies, such as artificial intelligence (AI), generative AI, machine learning (ML), and large language models (LLMs), telco industry leaders are successfully innovating and transforming operations with Amazon Web Services (AWS).
This eBook explores how AWS’s deep expertise in the telecom sector is enabling telcos to drive growth initiatives across multiple fronts. Through real-world examples, use cases, and customer stories, this eBook highlights how telcos can enhance SaaS offerings, expand CCaaS capabilities, deploy IIoT solutions, and tap into new revenue streams through MVNO services, to grow opportunities in an increasingly complex market landscape.
To remain competitive, telcos must meet the demands of modern digital communications, and fast. There are four key areas where AWS is making an impact, and there is a dedicated eBook for each of these areas available for download.
There is a need for telcos to drive business growth beyond connectivity services. Traditional telco revenue streams are under pressure from increased competition, regulatory changes, and evolving consumer behaviors. Specifically, declining average revenue per user (ARPU) in core services, market saturation in traditional offerings, and increasing competition from over-the-top (OTT) players. Telecom providers must explore new revenue streams and innovate beyond their core offerings.
By leveraging AWS solutions, Telcos can:
A robust, scalable platform for developing and deploying new services quickly
A partner network to help them rapidly transform into digital service providers
Capture opportunities in adjacent markets and drive growth across new and existing lines of business
Solutions that drive revenue generating initiatives
To inject growth into their business, operators are leveraging network data and AI and ML capabilities to create vertical-specific digital services that deliver personalized insights and analytics, making use of the volumes of data they already have. With generative AI, telcos can enhance smart home (IoT) experiences, provide services with edge inference and analytics, offer hyper personalization via a connected customer journey, and optimize security services such as anti-fraud, user authentication.
of senior executives (CxOs) surveyed from telco companies around the world showed that 77 percent had embarked on more than five business-building initiatives over the past ten years1
1 “How telcos can succeed in launching new businesses beyond connectivity”, McKinsey & Company, 2022
Telcos can leverage AWS to develop and deploy modern software as a service (SaaS) solutions quickly. This approach allows for faster time-to-market for new services, easier integration with third-party applications, and improved customer experiences.
On AWS, telcos can build and offer contact center as a service (CCaaS) solutions to enterprise customers, providing a new revenue stream in the growing customer experience market.
Industrial IoT (IIoT) is a focus field for telcos to provide the necessary connectivity and value-added services to their customers. Application fields for this new technology include creating customer value in health, smart management of vehicle traffic with hyper precise location services, connected workers, smart buildings and more. By combining the benefits of the cloud for scaling quickly and provide fast go-to-market, with their network expertise and AWS IoT services, telcos can develop end-to-end IoT solutions for previously untapped industries..
Telcos can package AWS services with their connectivity offerings to provide comprehensive cloud foundation services for small and medium-sized businesses, becoming trusted digital transformation partners.
AWS enables telecom providers to quickly launch sub-brands or MVNO services. The cloud’s agility and scalability allow for rapid deployment of new business models and services without significant upfront investment in infrastructure.
Using AWS edge computing services like AWS Wavelength, infrastructure that allows you to deploy workloads closer to 5G-connected users and device, operators can develop and deploy network-aware applications that take advantage of 5G capabilities, opening up new opportunities in areas such as augmented reality, autonomous vehicles, and smart cities
AWS provides the infrastructure and services needed for telcos to develop and market enterprise-grade SaaS solutions. This enables operators to expand their B2B offerings and tap into new revenue streams beyond traditional connectivity services.
AWS offers robust security features and compliance certifications, allowing telcos to build services that meet stringent data protection and sovereignty requirements. This is particularly important for expanding into regulated industries or regions with strict data governance laws. AWS’s approach to digital sovereignty is to make the AWS Cloud sovereign-by-design, offering AWS customers the most advanced set of sovereignty controls and features available in the cloud.
Leveraging AWS’s advanced analytics AI and ML capabilities, telecom providers can create data-driven, value-added services. These can include predictive maintenance for IoT devices, personalized content recommendations, or advanced security services.
The AWS Partner Network (APN) gives telcos access to a vast community of technology and consulting partners. This ecosystem facilitates innovation by offering pre-integrated solutions, industry expertise, and collaborative opportunities.
For many customers AWS has provided the ideal platform from which to develop beyond traditional telecom services and expand into exciting new business areas.
TELUS, a world-leading communications technology company with over 19 million customers spanning wireless, data, IP, voice, television, entertainment, video, and security, used AWS services to develop a new smart living solution deploying the latest advancements in cloud technologies, IoT, ML, and AI to create automation experiences for a broad range of connected devices. TELUS’ smart living solution reduces the need for multiple smart home apps, simplifies installation, and enables new multi-device automation. TELUS uses AWS to power its SmartHome+ platform driving new revenue streams for CSPs and enabling TELUS to offer innovative services like SmartEnergy and HomeView that help consumers save on energy bills and build integrated smart homes solutions.
Leveraging AWS cloud services, TELUS’ smart living solution will enable consumers to manage their new and existing devices from a single interface while using AI and ML to create cross platform automation routines that simplify and enhance consumers’ lives
BT Group’s Digital Unit has launched an innovative internal platform to help the company tap into the power of LLMs from providers such as Anthropic, Meta, Claude, Cohere, and Amazon. The GenAI Gateway, built in collaboration with AWS and using Amazon Bedrock, Amazon SageMaker, and AWS Professional Services capabilities provides secure, private access to a range of NLP and LLMs, a critical tool BT Group will use as it embeds AI into the way it runs the business. The platform will encourage BT Group engineers to use the right model for the right use case, at the right price, as it supports per-use case budget tracking. It will also reduce duplication of effort and resources, as BT Group scales the adoption of generative AI.
Telenor Group, a leading telecommunications company across the Nordics and Asia with 209 million subscribers, has teamed up with AWS to advance its sovereign cloud posture by using AWS’s sovereign-by-design technology. This sovereign cloud initiative aligns with exploring new revenue streams adjacent to Telenor’s core business. The modernization program would transform current IT and technology infrastructure and data center costs, while improving customer experience, through better performance, and faster time-to-market all whilst meeting the highest security standards.
AWS partners helping enterprises to realize their growth ambitions.
HCLTech, a next-generation global technology company, HCL CCI solution powered by AWS AI and Vonage Omnichannel helps on-premises contact center customers switch to a digital customer experience. This solution focuses on infusing the modern customer experience capabilities like conversational AI, omnichannel engagement, and ML driven real time conversational analytics to on-premises contact center platforms from Genesys and Cisco.
1NCE utilizes AWS cloud technology to provide its scalable, high-performance connectivity to customers worldwide. The cloud-native 1NCE platform and its network components deliver seamless global IoT connectivity. SIM-as-an-Identity services map the individual identities of AWS IoT Core devices with their respective SIM card allowing customers to fully automate the device onboarding and provisioning.
Beyond Now is a telecom ecosystem orchestration and digital platform provider. Their Infonova Digital Marketplace SaaS based solution supports rapid experimentation and monetization at scale, helping businesses grow revenue fast by capitalizing on 5G, Edge, IoT, AI, and other technologies, and co-create and co-sell solutions with partner ecosystems.
TD SYNNEX is a strategic global distribution partner of AWS that supports and accelerates the success of software partners in the AWS Partner Network. TD SYNNEX connects them to cloud solutions from top providers, while enabling billing consolidation, usage tracking, and optimized AWS provisioning.
AWS offers the foundation for telcos to drive growth initiatives by creating new opportunities to explore new revenue streams and offerings. AWS’s breadth and depth of services enable telcos to create market-grade SaaS solutions and gain more control with digital sovereignty, underpinned by the most secure global infrastructure. With AWS’s extensive partner network, telcos can accelerate their transformation journey, capitalize on their network data assets, and continuously innovate with secure, scalable services that support sustained growth.
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