Modernizing business operations in the telecom industry with AWS
AWS for Telecom eBook on modernizing telecom business operations
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3 Telecom success in the digital-first era5 Improving business operations 6 Use cases 7 How AWS is helping telcos succeed 9 Customer stories 11 AWS partners13 Accelerate your journey to the cloud with AWS
The global telecom industry has experienced stagnant growth in the last decade or so. Competition for both business and consumer subscribers, increasing network capital and operating costs, and network traffic demand have all added to this.
Telcos looking to increase revenue, reduce churn, optimize costs, and monetize investments are turning to the cloud to help streamline internal business processes, transform their networks and operations end-to-end, build innovative customer experiences, and forge new lines of business. Critical to that is the ability to manage infrastructure more efficiently with autonomous network management and intelligent operations as well as grow, attract, and retain subscribers with a hyper-personalized customer experience and innovative service offering.
Telcos are already accelerating cloud adoption and choosing the right infrastructure and services is critical to business success. Driven by digital-first consumers and the emergence of new technologies, such as artificial intelligence (AI), generative AI, machine learning (ML), and large language models (LLMs), telco industry leaders are successfully innovating and transforming operations with Amazon Web Services (AWS).
This eBook explores telco business operations and how AWS is helping to modernize the telecom sector. Through AWS’s deep expertise, breadth of purpose-built services, and extensive partner network, this eBook showcases how telcos can leverage cloud technology to overcome challenges and unlock new opportunities.
To remain competitive, telcos must meet the demands of modern digital communications, and fast. There are four key areas where AWS is making an impact, and there is a dedicated eBook for each of these areas available for download.
Telcos face significant challenges with legacy systems and aging infrastructure that hinder innovation and market responsiveness. These decades-old, monolithic systems, create operational inefficiencies through data fragmentation, delayed decision-making capabilities, and barriers to rapid service deployment—all while increasing maintenance costs. To meet evolving customer expectations and market demands, telcos must modernize their Business Support Systems (BSS), Operations Support Systems (OSS), and enterprise IT infrastructure. AWS enables this transformation through comprehensive cloud solutions tailored for telcos.
By migrating to AWS, operators can:
Accelerate service deployment and time-to-market
Reduce operational costs through automated, scalable infrastructure
Enable real-time analytics and decision-making
Deploy new services with greater agility
Modernize operations while maintaining service continuity
Drive innovation and automation with AI
AWS’s purpose-built telecom solutions help providers drive innovation and maintain competitive advantage in today’s dynamic market.
of CSP executives say that their company will miss future growth opportunities if it fails to accomplish ongoing IT transformation1
1 ”Building tomorrow’s communications on a modern digital core”, Accenture, 2024
Telcos can migrate their BSS and OSS systems to AWS, leveraging AI automation and cloud-native technologies to improve agility, reduce operational costs, automate RFx responses, and discover revenue leakages. This enables real-time billing, automated provisioning, and more efficient customer management.
Enterprise workloads such as Windows, Mainframe, VMware, SAP, and Oracle can also be run on AWS to streamline operations, enable ease of access, enhance collaboration, and optimize costs—with AI-powered automatic code generation, debugging, and testing.
By leveraging AWS’s global infrastructure and services, telcos can consolidate their data centers, reducing physical infrastructure costs and improving operational efficiency.
Multi-modal data spread across numerous separate systems impacts interdepartmental collaboration and information sharing. It also makes extracting insights and migrating data complex and time-consuming. AWS’s comprehensive set of AI services, tools, and resources help telcos unlock the value of their data to build and scale the next wave of AI-powered innovations. Using AWS’s AI services and partner solutions, telcos can implement intelligent OSS solutions to streamline network and service lifecycle management.
Eliminate the need for expensive on-premises hardware and maintenance by migrating BSS, OSS, and enterprise IT systems to the cloud, while retaining full control of your resources. AWS automation and data-driven guidance make migration simpler and faster, and with AWS’s pay-as-you-go model, telcos can scale and manage costs in line with usage and business priorities.
AWS has developed tailored solutions and best practices for migrating complex telecom systems to the cloud. Our deep industry knowledge and expertise ensures smooth transitions and minimizes disruption to ongoing operations. Services such as AWS Mainframe Modernization provide managed tools and services for migrating and modernizing mainframe applications and data to AWS infrastructure enabling telcos to enhance their agility and customer responsiveness. Amazon Q Developer can help telcos migrate VMware workloads using cutting-edge AI capabilities with AWS’s robust cloud infrastructure and services for a more streamlined migration experience.
AWS has extensive experience helping telcos migrate and modernize BSS, OSS, and other enterprise IT systems to the cloud. Build a strong foundation with Amazon Elastic Compute Cloud (Amazon EC2), on-demand scalable computing, Amazon Simple Storage Service (Amazon S3), an object storage service, Amazon Elastic Kubernetes Service (Amazon EKS), a fully managed service that enables you to run Kubernetes seamlessly in both AWS Cloud and on premises data centers, and Amazon Relational Database Service (Amazon RDS), a collection of managed services that makes it simple to set up, operate, and scale databases in the cloud. AWS also provides a Migration Acceleration Program (MAP) that supports specialized workloads through comprehensive tooling, services, guidance, training, and additional incentives. Specialized workload support is available for Mainframe, Windows, storage, VMware, SAP, databases, and Amazon Connect.
Services like Amazon EKS and AWS Lambda, a serverless compute services, enable telcos to build and deploy microservices-based architectures for improved application scalability, reliability, and development agility, leading to faster updates, easier maintenance, and more efficient resource utilization.
Consolidate data from various sources and gain valuable insights with specialized telco data lakes using AWS Lake Formation, that allows telcos to centrally govern, secure, and share data for analytics and machine learning.
Dedicated AWS analytics services such as Amazon Redshift, a fully managed cloud data warehouse that makes it simple and cost-effective to analyze data, Amazon Athena, a serverless interactive analytics service, and Amazon QuickSight, a cloudnative serverless business intelligence (BI) with native ML integrations, allow telcos to implement data-driven decision making processes, optimize operations, and identify new revenue opportunities.
Over 100 telcos have migrated OSS applications (ISV and/or bespoke) such as planning, fulfilment, assurance, inventory, and EMS controllers to AWS to improve agility and reduce cost.
Chunghwa Telecom, one of the largest integrated telcos in Taiwan, aimed to improve AI data security and governance through migrating its generative AI projects to AWS. Chunghwa Telecom uses Amazon Bedrock, a fully managed service to build and scale generative AI applications with a choice of highperforming foundation models (FMs), including automatically generating specifications documents for the software development lifecycle and crafting custom marketing campaigns. The migration is saving an estimated 13 percent of developer time and has also produced an immersive, interactive virtual English teacher for the first time. Since transitioning to Bedrock, the company has innovated three generative AI applications: a software development lifecycle (SDLC) assistant, a virtual English teacher, and a generative AI marketing assistant.
AWS provides not only powerful and flexible technical solutions but also deep support and professional advice, propelling us toward achieving our business goals and innovating more quickly.
NTT DOCOMO provides services for telecommunications and smart lifestyles to more than 84 million mobile phone users in Japan, but its on-premises data platform limited the ability to scale infrastructure and use the latest tools. As more services were added, data became increasingly decentralized and difficult for company departments to use properly. To solve this, the company migrated its on-premises data platform to AWS in just seven months, switching from a one-size-fits all analytics platform to environments tailored to the needs of individual organizations while establishing data catalogs for easier analytics. This saw analytics accounts multiply by thirteen times in under a year, ten times more analysis environment builds, and a boost in internal data user numbers.
Liberty Latin America (LLA), a rapidly expanding connectivity services provider, wanted to implement a new cloud-native BSS that it could use for core business functions such as account management, customer management, billing, and more. Connecting LLA’s legacy on-premises data centers to the cloud while maintaining data sovereignty to comply with local regulations was central to designing a cloud-first BSS. To meet these goals, LLA adopted AWS Outposts, a service that extends AWS infrastructure, services, APIs, and tools to customer premises. With an eye toward innovation, the LLA team also automated its failover plan in the cloud with AWS Local Zones, giving it the ability to run latency-sensitive applications closer to end users. With its cloud-native architecture, LLA can deliver consistent, reliable service to its customers with 99.999 percent availability.
The AWS Partner Network (APN) is a global community of 140,000+ partners from over 200 countries and territories, including over 246 leading telco focused ISV’s and GSI’s, that leverage AWS technologies, programs, expertise, and tools to build solutions and services for customers.
Amdocs works with AWS across their solution portfolio including BSS, OSS, network control, optimization, and virtualization, as well as professional and managed services. Partners since 2012, Amdocs helps telcos reduce costs, generate new revenue, and achieve cut-through underpinned by a secure, scalable, cloud-based environment from AWS. Amdocs’ Intelligent OSS cloud-native solutions harness AWS capabilities by leveraging managed services such as Amazon EKS for improved TCO and simplified operations.
Qvantel and AWS help telcos migrate to the cloud and transform into digital-first CSPs. Qvantel Flex BSS, a cloud-native solution optimized for AWS, provides the maximum adaptability and agility that telcos need. It enables CSPs to deliver great customer experiences, monetize digital services, achieve efficient operations, and react quickly to challenges posed by new digitally native entrants. 5G edge computing brings many new use cases but with Flex BSS architected to make the most of AWS, customers can now change business processes and rules themselves helping them accelerate the shift to the cloud, optimize costs, and innovate faster. It will also let telcos deliver digital and 5G services with the flexibility, reliability, security, and scalability needed to tap new revenues.
Ericsson together with AWS accelerate telco modernization with Ericsson’s mission critical Telecom BSS portfolio. The collaboration provides telcos with agile systems environments to drive digital transformation and launch new innovative services quickly. Customers can also use AWS services such as Bedrock, Amazon SageMaker AI, a fully managed machine learning service, and AWS Lambda, to leverage generative AI solutions that augment Ericsson OSS and BSS and enhance customer experiences.
CSG, an advanced technology partner, has worked with AWS on several tier 1 telco projects. CSG Ascendon, an intelligent subscription management platform built on AWS, uses SageMaker AI and generative AI capabilities through Bedrock to analyze and detect anomalies like overcharges, predict customer churn and lifetime value, recommend actions, generate personalized content, and enhance customer experience via responsive chatbots.
AWS provides the foundation to modernize infrastructure and streamline business operations enabling telcos to easily migrate to scalable, cloud-based solutions that support automation, AI and ML integration, and cloud-native infrastructure deployment. With access to AWS’s services and robust partner network, telcos can optimize OSS, BSS, and enterprise IT systems, gain valuable data insights and analytics, and accelerate telco innovations.
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