How banks are transforming with AWS today

Faster product development with lower IT overhead

Meet customer expectations for innovative, digital banking solutions that don’t fit neatly into traditional categories.

MODERNIZE CORE SYSTEMS

With Amazon Q Developer, use autonomous gen AI agents to accelerate mainframe application modernization.

ADOPT MICROSERVICES AND COMPOSABLE ARCHITECTURES

Build serverless and event-driven solutions using services such as AWS Lambda and Amazon Elastic Kubernetes Service (EKS) to launch new features faster, more seamlessly, and in parallel.

Optimized middle office and compliance operations

Transform middle office and compliance operations with intelligent solutions that boost efficiency, reduce risk, and ensure regulatory compliance.

ENHANCE LOAN OPERATIONS

Leverage Amazon Bedrock Agents to streamline application and closing. Use Amazon SageMaker and Amazon Bedrock to assess risk, deliver personalized offers, accelerate processing, and improve accuracy.

COMBAT FINANCIAL CRIME

Fight fraud and achieve compliance by using Amazon Textract for customer verification, Amazon SageMaker to apply ML for transaction monitoring, and Amazon Rekognition to prevent spoofing.

Personalized, context-aware service

Deliver hyper-personalized banking experiences, with tools to reach the right customers at the right time, offer tailored financial products, and help customers make informed decisions about their lives.

^{PREDICT CUSTOMER BEHAVIOR}

Develop sophisticated propensity models with Amazon SageMaker and Amazon Personalize.

^{CREATE PERSONALIZED, COMPLIANT MARKETING CONTENT}

Use Amazon Bedrock to write content and check it for compliance, and Amazon Nova Canvas to create images.

^{ONBOARD AND ENGAGE SEAMLESSLY}

Use Amazon Bedrock Agents to orchestrate complex account openings and proactively address customer needs.

^{IMPROVE CUSTOMER SUPPORT}

Use Amazon Connect to improve customer support with real-time analytics, sentiment analysis, and automated call transcription.

^{HELP CUSTOMERS DO MORE THAN BANKING}

Banks are starting to implement agentic capabilities that work with partners to help customers book travel and more.

Banks transforming with AWS

America’s largest retail mortgage lender is transforming mortgage services with AI-powered customer support and personalization using Amazon Bedrock.

The U.S. bank built a gen AI solution on AWS to transform its operations and improve customer support.

The digital bank used AWS services to build a gen AI and ML–powered solution for better decision-making and customer service.

Ready to learn more?

Contact AWS

AWS for Banking

¹“Unlocking value from technology in banking: An investor lens,” McKinsey & Company, 2024.

Which part of Banking are you most interesting in transforming?

Product development
Middle office and compliance
Customer experience